1. How long does shipping take?
Shipping times vary depending on your location. Most orders are processed within 24 hours and delivered within 5–7 business days. You will receive a tracking number once your order has been shipped.
2. Do you offer international shipping?
Yes, Madison Color ships to many countries worldwide. Shipping availability and delivery times may vary based on your location.
3. How can I track my order?
Once your order is shipped, you will receive a confirmation email containing your tracking information. You can use this information to monitor your package's delivery status.
4. What payment methods do you accept?
We accept major credit and debit cards, as well as other secure payment methods available during checkout.
5. Can I change or cancel my order?
Orders are processed quickly to ensure fast delivery. If you need to modify or cancel an order, please contact us as soon as possible. We cannot guarantee changes once an order has entered processing.
6. What is your return policy?
We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our Return & Refund Policy for detailed information regarding returns, exchanges, and refunds.
7. What should I do if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect item, please contact our customer support team within 7 days of receiving your order. Include photos of the item and your order number for faster assistance.
8. How do I choose the right size?
Each product includes a size guide to help you select the best fit. We recommend reviewing the size chart carefully before placing your order.
9. Will I receive an order confirmation?
Yes. After placing an order, you will receive a confirmation email containing your order details. If you do not receive it, please check your spam or junk folder.
10. How can I contact customer support?
If you have any questions or need assistance, our support team is happy to help.
Email: madison.color@masonewingcorp.com
11. Are your products true to size?
Our clothing is designed to fit according to the size chart provided on each product page. For the best fit, please compare your measurements with our sizing guide before ordering.
12. How often do you release new products?
We regularly update our collection with new styles, seasonal trends, and exclusive designs. Be sure to check back often for the latest arrivals.
